GUEST EXPERIENCE MANAGEMENT TRAINEE

The Temple House celebrates Chengdu’s history and looks towards the future through inspired modern design and art. Our House is hidden amongst the laneways of Taikoo Li Chengdu and set on former temple grounds, with 100 intimate rooms and 42 serviced apartments, heritage courtyards, landscaped terraces and a subterranean oasis. It’s an urban sanctuary that surprises and delights around every corner.

We are looking for a Guest Experience Management Trainee to join our Guest Experience team. 

Our management trainee programme offers you... 
• Job exposure through a tailor-made 18-month programme at The Temple House
• Opportunities to gain insights into management perspective and develop a well-rounded understanding of the hotel business, knowledge, and skills through involvement in every aspect of hotel management, focusing on Guest Experience
• Exposures in developing leadership capability to take on future managerial role within our hotel

The programme equips you with hands-on experience in…
• Report to the Head of Operations Department in Guest Experience Team
• Go through on-the-job training in Guest Experience department with exposure to other hotel functions through familiarization/ cross exposure to develop a better understanding of overall hotel operations and how various functions are interlinked
• Perform duties on different roles to develop skills and knowledge on operations and procedures.  Take on people responsibilities to develop people leadership skills.  The Guest Experience Management Trainee will progress onto more substantial roles throughout the programme
• Assist with different projects as assigned by the Department Head. This may involve conducting research and analysis and coming up with different ideas that will enhance hotel offerings and business performance.  Through involvement in different projects, the Guest Experience Management Trainee will develop leadership and project management skills and be able to demonstrate managerial potentials
• Provide monthly reports on observations at each department, with a view to analyse and make suggestions for improvements
• Participate in various operations and business meetings to develop business acumen

You can go that extra mile by using your skills and qualities including…
• To be yourself, a warm and engaging character is a definite advantage
• Fun-loving, creative and passionate in making a difference
• A good team player with exceptional interpersonal and communication skills
• Highly flexible and ready to take on challenges
• Educational background, preferably in Hotel and/or Tourism Management or equivalent, and/ less than 2 years of post-graduate work experience in the hotel industry

With great expectations come great rewards. A range of perks is offered in addition to our competitive packages because happy employees make for a happy company! You can…
• Have a fun, creative, energetic and dynamic working environment
• Have a respectful and supportive culture that allows you to be your best self and attain personal growth
• Enjoy attractive benefits and excellent career development opportunities to become our future leader
• Receive training and mentoring support throughout the programme to achieve programme objectives 
• Have cross exposure opportunities in other locations and hotel functions

 

Swire Hotels make sure that every job applicant and employee has equal employment opportunities. You will not be disadvantaged because of your sex, pregnancy, disability, race, marital status, family status, age or sexual orientation during your employment or when applying for a job with us. What matters to us is that you are the best person for the job and that you do a good job. All Information collected will be used for employment purpose only. Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Unsuccessful applications will be destroyed after an appropriate time.