To effect lasting change by inspiring awareness and action in our people

“Swire Hotels’ people are what makes us different. Everything we do revolves around a broad representation of team members. We see our environment changing and understand the role we have in addressing the effects of climate change. We deploy our philosophy of thinking differently to explore ways that we can improve the sustainability of our hotels, our communities and our partners.”

- Dean Winter, Managing Director of Swire Hotels


We are dedicated to delivering uplifting experiences to our guests, as well as to the wider communities of the cities that we are fortunate to call home. The world is changing, not just from technological and cultural advances, but also from the impact humans have on the environment. We understand that we have the power to effect change in our communities through our decisions and actions. In order to manifest this change, we start from the core of our brand - our people.

We want to create a healthy ecosystem of people who embody our values, are concerned about our impact on the environment and have the passion to always grow, inspire and innovate. 

This way, we can continue delivering wonderful experiences for now, and for many years to come.


What we plan to achieve

"I feel our role in protecting this world should be embraced by everyone as a sense of responsibility for our future generations."
- Jennifer Cheung, General Manager of EAST Hong Kong
  • Energy Conservation

    The hospitality industry is one of the biggest energy consumers – and yet mindless energy use is a major contributor to our carbon footprint. That's why we're committed to providing exceptional comfort for our guests but not at the expense of energy efficiency. 

    By 2025, our goal is to cut down on energy usage per guest night across all our properties by 19%* and by 2030, reduce it even further by 26%*.

    *vs a baseline in 2018 for all hotels & residences, except for The Middle House and EAST Residences which use 2019 as the baseline.
  • Water Conservation

    On average, a person uses up to 100 litres of water per day, sometimes even more during their travels. Hotels can play a significant role in water conservation, and we would like to be at the forefront of that change. 

    Through tackling water efficiency at all our properties, we are working towards reducing water intensity in all our properties by 8%* by 2025 and by 12% by 2030*.

    *vs a baseline in 2018 for all hotels & residences, except for The Middle House and EAST Residences which use 2019 as the baseline.
  • Waste Management

    From in-room water filters and removal of single-use packaging to amenities made of recyclable materials, we prioritise efforts to manage waste and prolong the lives of our everyday items through the 3Rs – Reuse, Reduce and Recycle.

    Our goal is to achieve a waste diversion rate of 28% at our Hong Kong properties and 54%* at our Chinese Mainland properties by 2025 and by 2030, increase this to 34% in Hong Kong and 58%* in the Chinese Mainland.

    *vs a baseline in 2018 for all hotels & residences, except for The Middle House and EAST Residences which use 2019 as the baseline.


As we strive to inspire changes through our people, our team members are always looking for ways to make the Swire Hotels journey more sustainable while offering guest exceptional services. In the various initiatives and experiences that they have created, their creativity and passion for a greener future shines through. 


SD Dialogue is a candid bi-monthly conversation with people from all walks of business who are passionate about sustainability, hosted by Jennifer Cheung, General Manager of EAST Hong Kong. Together, Jennifer and her guests openly and honestly share their unique perspectives on various sustainable development topics, with the goal of inspiring each of us to contribute to a more sustainable world.

    Jennifer Cheung, General Manager of EAST Hong Kong visits the studio of Jacqueline Chak and Genevieve Chew, co-founders of multidisciplinary design studio EDITECTURE and hears the story behind their vision of sustainability and how the idea of more plastic than fish in the sea led to educating the next generation. 

    Read more

    Jennifer Cheung x Michael Lee

    Jennifer Cheung sits down with Michael Lee, Area Back of House Manager of EAST Hong Kong to chat about her passion for sustainability and how she looks to inspire the people around her. 

    Read more


Creative, passionate, and full of character – our people seek to drive positive changes towards sustainability by thinking differently and taking simple actions in their daily lives. Learn more about their unique perspectives and ideas to make our vision of sustainability a reality.  
  • Wilfred Ho

    Assistant Director of Guest Experience, East Hong Kong

    “It’s up to each and every one to conserve resources, no matter how small the action, for the next generation. We need to think twice before consuming.”

    Eddie Pang

    Restaurant Manager at FEAST, EAST Hong Kong

    “Sustainability is a social responsibility for everyone to keep our planet healthy. As a parent, I hope my daughter can grow up in an environment where she can still connect to nature like how I was raised.”

    Jacqueline Mocatta

    Director of Guest Experience, The Middle House

    “Leaving the world in the right condition for the generation of tomorrow is at the heart of a sustainability mindset.”

    Jack Wang

    Chief Engineer, The Temple House

    “Don’t ignore the little things –  sometimes that’s how the greatest impact can be made. You might think small actions towards sustainability won’t have any effect, but every little bit really counts towards bigger change. Plus, it’s amplified even more when you get more people involved.”

    James Tang

    Chief Engineer, The Temple House

    “I take care of the electricity, water and gas at our House. For me, it goes beyond my KPIs – it’s about sustainability. Our team is trying to help everyone across all the departments find small, easy changes to their day-to-day habits.”  

    Charles Huang

    Bar Team Leader, The Opposite House

    “Sustainability sparks ideas and encourages us to be creative. Then it’s up to us to make it happen. Behind the bar, I try to maximise the use of each ingredient and minimise waste.”  

    Morley Li

    Learning and Development Manager, The Middle House

    “Sustainability means starting with small steps in our daily life. This means taking a pause to consider our impact on the environment and make mindful decisions.” 

    Tony Xu

    Director of Guest Experience, EAST Hong Kong

    “In the kitchen, it’s not only the equipment we can use to achieve energy efficiency, but everything from choosing ingredients to prepping the dishes. I always try to think about every step and gradually make it into a sustainable habit.” 

    Michael Lee

    Area Back of House Manager/Event Production Manager, EAST Hong Kong

    “Sustainability to me is protecting the planet as best we can – trying to reuse and minimise consumption and waste.” 

    Shanna Lee

    Director of Guest Experience, EAST Hong Kong

    “One of my proudest moments at EAST has been leading the charge to install filtered tap water in all the guest rooms. We’re saving over 200,000 single-use bottles per year now because of it.”

    Lawrence Wong

    Director of Housekeeping, The Upper House

    “A big part of what drives me at Swire is making change in the small ways I can. I’ve been working with closely with Hong Kong NGO Soap Cycling since 2012 to collect lightly used bathroom amenities to give to those in need whilst minimising landfill waste and recently led the installation of in-room water filters, which is saving more than 7,000 bottles per month.”

    Georgina Zhang

    Assistant Director of Sales, The Opposite House

    “Before I joined Swire, I already believed in protecting natural resources and the climate. Swire’s vision aligns with mine and encourages my beliefs. Day-to-day actions are important to me – I’m the one reminding everyone to shut down their computers and turn off the lights in the office at the end of the day. I really found my sense of belonging here.”


    Brad Sundock

    Director of Strategic Sales and Revenue, EAST Miami

    "Sustainability means many things to me - only use what you need, replace what you can and help "the cycle" of what’s used to reproduce or not draw from another source. My top energy saving tip is to unplug items that you regularly don’t use. If there is an illuminated power switch or indicator and the device is off, it's most likely drawing a small amount of power – for example, a coffee maker or a game station.  The list goes on and on, but truly in my house, if we don’t need it, we try to leave it unplugged!"

    Bob Liu

    Assistant Security Manager, The Opposite House

    "Sustainability is what's good for the environment and we can make it into a healthy routine too. One small, but impactful step that people can take towards a greener future is driving cars less often and cycling to work instead. Our Security Department takes the stairs instead of the elevator whenever we can to do our part for energy conservation – and the exercise isn't bad either."

    Kelvin Lim

    Building Engineer, The Upper House

    “To me, sustainability means that we use our planet’s resources without compromising how future generations live. One of my tips would be to replace light bulbs with LEDs and buy high energy-efficiency electrical appliances. I’ve been proud of my team's efforts in replacing the energy efficient lighting at The Upper House throughout the year.”

  • Swire Properties SD 2030 vision

    As part of our long term approach to sustainability, we are whole-heartedly committed to Swire Properties’ SD 2030 vision. The holistic strategy focused on constant development in the areas of Places, People, Partners, Environmental Performance, and Economic Performance.

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