GUEST EXPERIENCE LOBBY HOST

PURPOSE OF ROLE:

As a Lobby Host, you’ll work to contribute to the smooth and efficient running of EAST Host Bell Desk.

WHAT YOU’LL GET:

At Swire Hotels, we ask a lot of our team members, which is why we give so much in return. In addition to your competitive salary, medical and leave entitlement, we’ll shower you with perks, including:

• Appreciation: An appreciative & supportive culture that allows you to be your best.
• Atmosphere: Embracing, cheerful & full of laughter!
• Wellness: Chill yourself by joining our wellness programme. Have Fun.
• Development: Tons of learning opportunities for you to upskill yourself.
• Authenticity: You got accessories, hair dyes or tattoos? No worries, we accept the stylish you!

WHAT YOU’LL NEED:

• Education: College/ University degree in Hospitality Management.
• Skills: Good command of English. Sound analytical skills. Good computer skills in particular Microsoft Excel/ Word/ PowerPoint.
• Personality: Goal driven. Good leadership and interpersonal skills.

WHAT YOU’LL DO:

• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
• Delivers and picks up guest baggage as assigned by the call centre and Front Office.
• Maintains and cleans all equipment at Lobby Host Desk to maintain a professional image.
• Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.
• Directs guest and visitors to any of the hotel’s facilities.
• Escorts guests to their rooms, explaining in house and room facilities.
• Opens and closes car doors for guests whenever the opportunity arises.
• Loads/ unloads guests’ luggage for arriving and departing guests.
• Maintains a tidy lobby by checking the general cleanliness and tidiness of the sitting area and entrance.
• Prevents entrance of unauthorized or undesirable persons; keeps main entrance and driveway neat at all times.

Swire Hotels make sure that every job applicant and employee has equal employment opportunities. You will not be disadvantaged because of your sex, pregnancy, disability, race, marital status, family status, age or sexual orientation during your employment or when applying for a job with us. What matters to us is that you are the best person for the job and that you do a good job. All Information collected will be used for employment purpose only. Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Unsuccessful applications will be destroyed after an appropriate time.

REQUIRED SKILLS