The Upper House - Hong Kong
Guest Experience
Employment Type
Ref. No.
Job Posted Date
Thursday, March 2, 2023

The Upper House conjures a sense of tranquility with the warmth of a private residence. Overlooking Hong Kong’s bright lights from above Admiralty’s Pacific Place, our House has 117 rooms. Bespoke service, well-crafted natural materials and a design aesthetic based around the ‘Upward Journey’ creates a timeless serenity that flows through the different rooms of our House.

We are looking for a R&B Reservations Officer to join our Guest Experience team.

You can create result with us using your expertise to…

  • Handle guest inquiries by telephone and email in relation to restaurant reservations, services facilities and prices 
  • Input and update restaurant reservations accurately into relevant systems
  • Coordinate with other operating departments to arrange guests' preferences
  • Prepare reports to management
  • Perform any other reasonable duties as required by the Management from time to time

You can go that extra mile by using your skills and qualities including…

  • Preferably 1-year working experience in hotel, restaurant or other service industry. Fresh graduates from a relevant discipline will also be considered
  • A diploma or certificate holder from technical college or hotel school is preferred
  • Strong communication skills with good command of English and Chinese. Proficient in computer and telephone manners. Strong administrative skills
  • Great team player, well-organized and able to adapt to face-paced environment
  • Familiar with restaurant/ hotel reservations system would be an advantage

With great expectations come great rewards. A range of perks is offered in addition to our competitive packages because happy employees make for a happy company! You can…

  • Meet with hoteliers who bring playfulness at work each day!
  • Enjoy an appreciative & supportive culture that allows you to be your best self.
  • Speak up & put your own ideas into actions.
  • Enjoy tons of learning opportunities for you to upskill yourself.
  • Be welcomed for the stylish you, if you got accessories, hair dyes or tattoos!

Swire Hotels make sure that every job applicant and employee has equal employment opportunities. You will not be disadvantaged because of your sex, pregnancy, disability, race, marital status, family status, age or sexual orientation during your employment or when applying for a job with us. What matters to us is that you are the best person for the job and that you do a good job. All Information collected will be used for employment purpose only. Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Unsuccessful applications will be destroyed after an appropriate time.




Sounds interesting for you? Apply now.

Apply now

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