Here at The Upper House, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at The Upper House?

The Upper House conjures a sense of tranquility with the warmth of a private residence. Overlooking Hong Kong’s bright lights from above Admiralty’s Pacific Place, our House has 117 rooms. Bespoke service, well-crafted natural materials and a design aesthetic based around the ‘Upward Journey’ creates a timeless serenity that flows through the different rooms of our House.

Job Overview

This role supports passionate front and back of house team members to provide our guests with great and fun R&B experiences. We bring life to our House, radiate enthusiasm in the kitchens and blast music through the speakers. Those who are a people’s person, warm-hearted and sharp and quick on your feet will enjoy the role.

Key Responsibilities

Welcome to the core of what being a R&B Reservations Officer is all about!

Here's the quick lowdown on what you'll do day-to-day:

Handle guest inquiries by telephone and email in relation to restaurant reservations, services facilities and prices
Input and update restaurant reservations accurately into relevant systems
Coordinate with other operating departments to arrange guests' preferences
Prepare reports to management
Perform any other reasonable duties as required by the Management from time to time

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

Preferably 1-year working experience in hotel, restaurant or other service industry. Fresh graduates from a relevant discipline will also be considered
Strong communication skills with good command of English and Chinese. Proficient in computer and telephone manners. Strong administrative skills
Familiar with restaurant/ hotel reservations system would be an advantage

The Cherries on Top (Nice-to-Haves):

Great team player, well-organized and able to adapt to face-paced environment
A diploma or certificate holder from technical college or hotel school is preferred

We've kept it short and sweet – just the essentials you'll need.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.
Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.

Benefits

For Every Member of Our Family:

Experience our 4.5-day work week, an extra half day each week for you to look after yourself, be healthy and be happy!
Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?
Join our wellness programme to elevate your mental and physical wellbeing!
Enjoy discounts at our restaurants, bars, and spa -- at all locations!
Be welcomed for the stylish you, if you got accessories, hair dyes or tattoos!

JOB APPLICATION