RESERVATIONS COORDINATOR

Here at EAST Hong Kong, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

 

Ready to join us at EAST Hong Kong?

 

Located in the neighbourhood of Taikoo Shing, a perfect mix of laidback bustle on Hong Kong Island's east side, EAST Hong Kong is surrounded by multinational businesses, creative companies and a community teeming with energy. From our sunlit guests rooms and breezy pool deck to the lively buzz of Domain and the iconic views at Sugar, you’ll find a warm welcome at EAST.

 

Job Overview

 

This role supports the Reservations team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role.

 

Key Responsibilities

 

Welcome to the core of what being a Reservations Coordinator is all about!

 

Here's the quick lowdown on what you'll do day-to-day:

• Provide prompt, courteous and efficient service at all times
• Ensure that all reservations are entered accurately and work updates maintained consistently           
• Handle incoming reservation requests/correspondence, confirming or regretting on the day received
• Upsell whenever possible to maximize on occupancy and revenues
• Alert the manager of sudden changes in occupancy levels and advise any deviations in rate applications or reservation arrangements

 

 

Requirements

 

Here's exactly what you need to excel in this role:

 

The Non-Negotiables (Must-Haves):

• A minimum of 1 year experience in related field is preferable
• Diploma holder in hotel or related disciplines
• Good interpersonal and communication skills, pleasant and outspoken. Good command of both written & spoken English and Chinese, proficiency in Putonghua would be a definite advantage. Good up-selling skills. In depth knowledge of hotel management system is preferable.

 

 

The Cherries on Top (Nice-to-Haves):

• Creative, presentable and self-motivated with a fun and positive personality
• Great team player. Responsible, independent & able to work under pressure. Very flexible and able to adapt to different situations, taking enjoyment in a fast paced and challenging environment.

 

 

We've kept it short and sweet – just the essentials you'll need.

 

What We're Looking For: The Soul Behind the Skillset

 

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

 

1. Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.

2. Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.

3. Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

 

Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.

 

Benefits

 

For Every Member of Our Family:

• Experience our 4.5-day work week, an extra half day each week for you to look after yourself, be healthy and be happy!
• Speak up & put your own ideas into actions. Think differently!
• Enjoy an appreciative & supportive culture that allows you to be your best self.
• Be welcomed for the stylish you, if you got accessories, hair dyes or tattoos!
• Enjoy an annual, paid Well-being Leave, a day for you to look after yourself, be healthy and be happy!

 

 

 

We offer attractive benefits and excellent career development opportunities to our team members.

 

Want to be one of us? Please send us your CV.

 

Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only.

 

Swire Properties Hotel Management Limited