Our Story
Who We Are
Six distinctly different properties, two hotels brands, one group.
Swire Hotels is a group of individual hotel brands which set out to craft extraordinary hospitality experiences for our guests. Our two brands, Upper House and EAST, are found all over the world, with Upper House in Hong Kong, Chengdu, and Shanghai, and EAST in Hong Kong, Beijing and Miami. Each of these hotels is exceptionally unique yet joined by a shared appreciation for aesthetics and service excellence.
PART OF SOMETHING GREATERRead moreSwire Hotels is a subsidiary of Swire Properties, a leading developer with a distinguished portfolio of commercial and retail developments, serviced apartments, hotels, and luxury residential projects across prime locations in Hong Kong, the Chinese Mainland, Southeast Asia and the United States.
Swire Properties’ core values of integrity, originality, quality, and long-term focus resonate through Swire Hotels, alongside our shared commitments to people and the planet.
Swire Properties has achieved global leadership in sustainable development with its No. 1 ranking in the Real Estate Management & Development Industry category of the Dow Jones Best-in-Class World Index 2024.
OUR DEVELOPMENTSLearn MoreSwire Hotels is always on the lookout for new opportunities and locations for future properties, creating unique and intimate hospitality experiences for travellers around the world.
MEET OUR MANAGEMENT TEAM
Swire Hotels is shaped by a group of industry leaders who each bring ideas to the table, yet share a common belief that the greatest hospitality experiences are created when everyone, from guests to staff — is treated as an individual.
Brian Williams
Senior Advisor
Toby Smith
Chief Commercial Officer
Dean Winter
Managing Director
Rob Cranston
Head of Finance
Mark Passmore
Head of Operations
Teresa Muk
Head of Brand & Strategic Marketing
Charissa Chan
Head of People & Culture
MEET OUR GENERAL MANAGERS
Crafters of experiences and makers of memories, our General Managers take it upon themselves to understand all those who stay with us and create encounters that are unique to every guest and every destination.
Simon McHendry
Upper House Hong Kong
Christian Kronast
Upper House Chengdu
Olivier Dumonceaux
Upper House Shanghai
Kristina Snaith-Lense
Upper House Shenzhen
Jennifer Cheung
EAST Hong Kong
Andres Garcia
EAST Miami
