Information Technology Manager – Infrastructure & Operations

Here at Swire Hotels, we don't do ordinary things. We thrive on being different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Every day is a fresh page in our collective story.

Ready to join us at Swire Hotels?

 

Swire Hotels is a group of individual hotel brands who set out to craft extraordinary hospitality for our guests. Our two brands, The House Collective and EAST, are found all over the world, with The Upper House in Hong Kong, The Temple House in Chengdu, The Middle House in Shanghai, and EAST in Hong Kong, Beijing and Miami. Each of these hotels are exceptionally unique yet joined by a shared appreciation for aesthetics and service excellence.

We craft our journeys with passions in:

1. Art – Perhaps the greatest expression of one person’s individuality which we proudly celebrate, art flows through everything at Swire Hotels.
2. Sustainability – We strive to create a healthy ecosystem of people who are concerned about our impact on the environment, embody our values, and have the passion to always grow, inspire and innovate.
3. Wellness – Everyone’s journey of personal growth is different, and we want you to focus on your wellbeing in ways you are comfortable with.

 

Job Overview

This role manages the Information Technology department in developing and implementing innovative technology solutions that enhance operational efficiency and deliver exceptional guest experiences. We bring value by ensuring a reliable and secure IT infrastructure, enabling seamless operations, fostering digital transformation, and supporting the organization's strategic goals. An ideal fit for individuals who are passionate about technology, detail-oriented, adaptable to change, strong problem-solvers, and thrive in a collaborative and fast-paced environment.

 

Key Responsibilities

Welcome to the core of what being an Information Technology Manager- Infrastructure & Operations is all about!

Here's the quick lowdown on what you'll do day-to-day:

• Lead Group-level Infrastructure and Operational related projects including setting objectives and supervising quality throughout its life cycle.

• Drive technology aspects of IT Infrastructure & Operations including evaluation, planning, designing, implementation, monitoring and future upgrades of data and voice communications, infrastructure (like firewall, Internet connectivity, networking equipment and others), PCs, server, operating systems, database, operating systems, email, security, backup / business continuity plan, in-room, function-room technology, and broadband Internet access.

• Design and ensure a secure, reliable, scalable, compliant, and efficient infrastructure and operations.

• Review and update IT policies and guidelines at corporate level and ensure that they are compiled at property level.

• Supervise and perform periodic review with Hotel IT Managers. Mentor and provide guidance to team members.

• Keep up to date with new technology developments and evaluate their suitability.

• Manage operational tasks to achieve division goals and plan, develop and manage divisional budget including hotels’ capex proposal.

• Liaise with Security, Audit and Operations Team for proper measures are in place

• Plan, execute, and finalize new hotel and renovation projects according to deadlines and within budget. Acquire resources and coordinate efforts of team members and third-party contractors or consultants to deliver the project according to plan

 

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

• Minimum 7-8 years’ experience with IT infrastructure and operations management in leading, developing or supporting large-scale systems, worked with hospitality or international-scale B2C industry preferred
• A recognized University degree in Information Technology or a related discipline.
• Strong leadership and stakeholders’ management. Hands-on technical skills in system management, systems/network administration and development, together with IT infrastructure processes, techniques, risks, best practices, security / change management principles and practices.
• Fluent in written and spoken English and Putonghua preferred.

The Cherries on Top (Nice-to-Haves):

• Familiar with Cloud technologies like AWS, Azure, AliCloud, Cloud application systems and its deployment in China.

 

We've kept it short and sweet – just the essentials you'll need.

 

What We're Looking For: The Soul Behind the Skillset

 

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

1. Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
2. Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.
3. Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

 

Pause for a second before you hit 'apply’. Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES’, we're excited to get to know you better.

 

Benefits

For Every Member of Our Family:

• Turn up in smart casual attires and be as comfortable as you can at work!
• Stagger your working hours and have the flexibility to create a working schedule that fits you!
• Whoosh into the office with ease as it is conveniently located near an MTR station and accessible with public transits!
• Dine at our team dining hall and save on meals!
• Join our wellness programme and healthy pantry to elevate your mental and physical wellbeing!