The Upper House - Hong Kong
Sales and Marketing
Employment Type
Ref. No.
Job Posted Date
Tuesday, February 6, 2024

The Upper House conjures a sense of tranquility with the warmth of a private residence. Overlooking Hong Kong’s bright lights from above Admiralty’s Pacific Place, our House has 117 rooms. Bespoke service, well-crafted natural materials and a design aesthetic based around the ‘Upward Journey’ creates a timeless serenity that flows through the different rooms of our House.

We are looking for a Reservations Officer to join our Sales & Marketing team.

You can create result with us using your expertise to…

  • Input and update room reservations accurately into the hotel’s property management system
  • Handle guest inquiries in relation to Hotel services, facilities and rates
  • Coordinate with other operating departments such as Guest Experience, Housekeeping, Restaurant & Bar to arrange guest’s requirement
  • Alert Revenue & Reservations Manager in changes of room inventory
  • Upsell the hotel’s products and services
  • Undertake other duties and responsibilities as required by Management

You can go that extra mile by using your skills and qualities including…

  • 1 year working experience in hotel, catering or other service industry.
  • A diploma or certificate holder in Hospitality Management or related disciplines.
  • Familiar with the Infor Hospitality Management Solution (HMS) would be an advantage.
  • Strong interpersonal skills with a strong attention to details. Fully computer literate.
  • Excellent command of both written and spoken English and Chinese, proficient in Putonghua or other language would be a definite advantage.
  • Good team player and able to develop working relationships with colleagues.

With great expectations come great rewards. A range of perks is offered in addition to our competitive packages because happy employees make for a happy company! You can…

  • Meet with hoteliers who bring playfulness at work each day!
  • Enjoy an appreciative & supportive culture that allows you to be your best self.
  • Speak up & put your own ideas into actions.
  • Enjoy tons of learning opportunities for you to upskill yourself.
  • Be welcomed for the stylish you, if you got accessories, hair dyes or tattoos!

Swire Hotels make sure that every job applicant and employee has equal employment opportunities. You will not be disadvantaged because of your sex, pregnancy, disability, race, marital status, family status, age or sexual orientation during your employment or when applying for a job with us. What matters to us is that you are the best person for the job and that you do a good job. All Information collected will be used for employment purpose only. Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Unsuccessful applications will be destroyed after an appropriate time.



Sounds interesting for you? Apply now.

Apply now

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