The Middle House - Shanghai
Guest Experience
Employment Type
Ref. No.
Job Posted Date
Monday, November 2, 2020

Purpose of Role

As a Fixer Assistant, you’ll work to handle all incoming and outgoing calls accurately and courteously and ensure a smooth internal communications with Guest Experience department and to other relevant departments.

Your success: Create a unique, memorable and personalised experience for each guest, ensure they are served with genuine care.

What you'll get?

At Swire Hotels, we ask a lot of our team members, which is why we give so much in return. In addition to your competitive salary, medical/dental and leave entitlement, we’ll shower you with perks, including:

  • Fun: Meet with hoteliers who bring playfulness at work each day!
  • Location: Access to three Metro lines nearby, get here quickly thanks to our highly accessible location
  • Fun:  Meet with hoteliers who bring playfulness at work each day!
  • Development: Trainings to enhance your skills to upgrade yourself & equip you for challenges ahead in the evolving environment!
  • Authenticity: You got accessories, hair dyes or tattoos? No worries, we accept the stylish you!

What you'll need?

  • Experience: Experience in the same role in 5-star hotel
  • Education: Completed a course in hospitality in a technical college or hotel school
  • Skills: Good command of oral English. Effective interpersonal skills
  • Personality: Happy outgoing personality. A team player. Goal driven, eager to learn and grow

What you'll do?

  • Process all incoming and outgoing calls accurately and courteously
  • Records and controls accurately wake up calls
  • Assists guests with international calls and directory queries
  • Page guests in cooperation with relevant departments and team members when requested
  • Handles guests needs or requests and reports complaints to the Fixer Supervisor or Guest Experience Managers
  • Maintains detailed knowledge on the emergency response team and workings of the telephone room in this regard
  • Have an excellent knowledge of your duties and credit procedure
  • Performs related duties and special projects assigned


Swire Hotels make sure that every job applicant and employee has equal employment opportunities. You will not be disadvantaged because of your sex, pregnancy, disability, race, marital status, family status, age or sexual orientation during your employment or when applying for a job with us. What matters to us is that you are the best person for the job and that you do a good job. All Information collected will be used for employment purpose only. Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Unsuccessful applications will be destroyed after an appropriate time.



Sounds interesting for you? Apply now.

Apply now

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