Property
EAST Hong Kong - Hong Kong
Department
Guest Experience
Employment Type
Full-time
Ref. No.
EHK00012
Job Posted Date
Thursday, September 16, 2021

PURPOSE OF ROLE:

As a Guest Experience Host, you’ll work to maintain Bell Services operations, including handling luggage, welcoming guests and assisting arriving & departing guests at the main entrance.
Your success: To contribute to the smooth and efficient running of the Bell Services Desk and create all-rounded guest experiences for hotel guests.

WHAT YOU’LL GET:

At Swire Hotels, we ask a lot of our team members, which is why we give so much in return. In addition to your competitive salary, medical/dental and leave entitlement, we’ll shower you with perks, including:

  • Location: Next to MTR Station, get here quickly thanks to our highly accessible location.
  • Appreciation: An appreciative & supportive culture that allows you to be your best self.
  • Development: Tons of learning opportunities for you to upskill yourself.
  • Wellness: An environment that treasure your well-being & lifestyles.
  • Authenticity: You got accessories, hair dyes or tattoos? No worries, we accept the stylish you!

 

WHAT YOU’LL NEED:

  • Education: Graduate from technical college or hotel school is preferred 
  • Skills: Strong interpersonal and communications skills, outgoing and people orientated. Excellent command of both written and spoken English. Proficiency in Chinese would be a definite advantage.
  • Personality: Creative, presentable and self-motivated with a fun and positive personality.
  • Extra Awesome: Very flexible and able to adapt to different situations, taking enjoyment from everyday being different.



WHAT YOU’LL DO:

  • Verify arrival and departure details and arranges luggage handling and transportation and other services requested by guests
  • Deliver and pick up guest baggage as assigned
  • Maintain and clean all equipment at Bell Services Desk to maintain a professional image
  • Direct incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying
  • Assists all guests with luggage storage and ensure the proper handling of storage with security procedures followed

REQUIRED SKILLS

HOTEL SPOKEN ENGLISH MANDARIN SERVICE EXCELLENCE

Sounds interesting for you? Apply now.

Apply now

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