GUEST EXPERIENCE ASSISTANT/OFFICER

Property
EAST Hong Kong - Hong Kong
Department
Guest Experience
Employment Type
Full-time
Ref. No.
EHK00008
Job Posted Date
Friday, May 7, 2021

PURPOSE OF ROLE:

As a Guest Experience Assistant / Officer, you’ll work to create spontaneous personalized and all-rounded guest experiences for the residents of EAST Residences.
Your success: To contribute to the smooth and efficient running of the residence with fabulous guest experience.

WHAT YOU’LL GET:

At Swire Hotels, we ask a lot of our team members, which is why we give so much in return. In addition to your competitive salary, medical/dental and leave entitlement, we’ll shower you with perks, including:

  • Location: Next to MTR Station, get here quickly thanks to our highly accessible location.
  • Appreciation: An appreciative & supportive culture that allows you to be your best self.
  • Development: Tons of learning opportunities for you to upskill yourself.
  • Wellness: An environment that treasure your well-being & lifestyles.
  • Authenticity: You got accessories, hair dyes or tattoos? No worries, we accept the stylish you!

 

WHAT YOU’LL NEED:

  • Experience: Experience in the operations of serviced apartments or residences will be an advantage. Candidates with more experience will be considered as Guest Experience Officer.
  • Education: Graduate from technical college or hotel school is preferred.
  • Skills: Strong interpersonal and communications skills, outgoing and people orientated

    Excellent command of both written and spoken English. Proficiency in Chinese would be a definite advantage.

  • Personality: Creative, presentable and self-motivated with a fun and positive personality.
  • Extra Awesome: Very flexible and able to adapt to different situations, taking enjoyment from everyday being different.



WHAT YOU’LL DO:

  • Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival to departure
  • Deliver the brand promise and provide exceptional guest service at all times
  • Verify arrival and departure details and arranges luggage handling and transportation and other services requested by guests
  • Liaise with other departments and necessary outside contracts to ensure excellent service delivery
  • Handle all guest complaints and inquiries in a courteous and efficient manner

REQUIRED SKILLS

HOTEL SPOKEN ENGLISH MANDARIN SERVICE EXCELLENCE

Sounds interesting for you? Apply now.

Apply now

Stay Connected

By continuing to browse www.swirehotels.com, you will be agreeing to the Privacy Statement, and the Use of Cookies Policy while using the website

Close