Property
EAST Hong Kong - Hong Kong
Department
Restaurant and Bar
Employment Type
Full-time
Ref. No.
EHK00011
Job Posted Date
Thursday, September 16, 2021

PURPOSE OF ROLE:

As a Guest Coordinator, you’ll work to manage reservations and guest coordination in the restaurant.

Your success: To ensure an excellent and consistent dining experience for our guests.

WHAT YOU’LL GET:

At Swire Hotels, we ask a lot of our team members, which is why we give so much in return. In addition to your competitive salary, medical/dental and leave entitlement, we’ll shower you with perks, including:

  • Location: Next to MTR Station, get here quickly thanks to our highly accessible location.
  • Appreciation: An appreciative & supportive culture that allows you to be your best self.
  • Development: Tons of learning opportunities for you to upskill yourself.
  • Wellness: An environment that treasure your well-being & lifestyles.
  • Authenticity: You got accessories, hair dyes or tattoos? No worries, we accept the stylish you!

 

WHAT YOU’LL NEED:

  • Experience: Minimum 2 years in F&B experience is preferred.
  • Education: Diploma or above. Graduate from technical college or hotel school is preferred.
  • Skills: Excellent command of both written and spoken English, as well as Cantonese. Strong interpersonal and communications skills, outgoing and people orientated.
  • Personality: Creative, presentable and self-motivated with a fun and positive personality.
  • Extra Awesome: Very flexible and able to adapt to different situations, taking enjoyment from everyday being different. Able to work well under pressure.

 

WHAT YOU’LL DO:

  • Update and maintain guest database system according to standard.
  • Manage and control all reservations and guest coordination.
  • Ensure all customer contact is handled politely and efficiently, ascertaining and accurately meets their needs.
  • Acknowledge, welcome and be a great first impression to all guests.
  • Handle complaints from guests and seek assistance if necessary.

REQUIRED SKILLS

HOTEL SPOKEN ENGLISH MANDARIN SERVICE EXCELLENCE

Sounds interesting for you? Apply now.

Apply now

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