GUEST EXPERIENCE INTERN

Guest Experience Intern

Here at EAST BEIJING, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role - you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at EAST BEIJING?

EAST isn't here for those who follow the crowd, but for the curious, the creative, and the sustainability- minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets.

Job Overview

The Guest Experience Intern will play a crucial role in providing exceptional guest service, handling check-ins and check-outs, and ensuring a smooth operation of the front desk. 

Key Responsibilities 

• Delivers the promise and provides exceptional guest experience at all times.
• Meets and greets all guests and assists with registrations.
• Ensures strict control of room keys.
• Responds to the guest feedbacks and ensures that the relevant changes are implemented.
• Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
• Is familiar with the hotel’s products and services and policies; be aware of all functions and promotions held in the hotel.
• Works closely with other Guest Experience team members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

Requirements 

Here's exactly what you need to excel in this role:
The Non-Negotiables (Must-Haves) :
The internship period must be at least six months.

The Cherries on Top (Nice-to-Haves) :
Passionate in developing knowledge about Guest Experience
Good communication skills.

What We're Looking For: The Soul Behind the Skillset

• Skills: Sound analytical skills. Good interpersonal skills. Good command of English. 
• Personality: Outgoing personality. Able to cope with pressure.

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.
• Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our
environment energizes you.
• Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.
• Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same

Benefits
• You can turn up in smart casual attires and enjoy being yourself at work
• You can be fully support when you have any creative ideas
• You can have learning opportunities for you to upskill yourself.
• You can workout at our gym and attend our wellness activity to let your mental and physical wellbeing

REQUIRED SKILLS