DIGITAL PRODUCT MANAGER - LOYALTY PROGRAMME

Swire Hotels is a group of individual hotel brands who set out to craft extraordinary hospitality for our guests. Our two brands, The House Collective and EAST, are found all over the world…… hopefully soon! Each exceptionally unique yet joined by a shared appreciation for aesthetics and service excellence.

We craft our journeys with passions in:

1. Art – Perhaps the greatest expression of one person’s individuality which we proudly celebrate, art flows through everything at Swire Hotels.
2. Sustainability – We strive to create a healthy ecosystem of people who are concerned about our impact on the environment, embody our values, and have the passion to always grow, inspire and innovate.
3. Wellness – Everyone’s journey of personal growth is different, and we want you to focus on your wellbeing in ways you are comfortable with. This is a leadership role and will be responsible for overseeing the development and management of a customer loyalty programme.

We are looking for a Digital Product Manager – Loyalty Programme to work closely with Marketing team at Central Support Office.  This role will be on a 2-year contract basis.

You can create result with us using your expertise to….

• Define and design the KPIs of the loyalty programme
• Develop and manage web and app products, working closely with cross-functional teams to ensure product delivery meets customer needs
• Analyze user data to understand user behavior, identify opportunities for improvement, and measure the impact of product changes
• Develop product roadmaps and strategy, prioritize features, and create user stories to achieve business objectives
• Manage the UX / UI of apps and web with the vendors to optimize the channel usage
• Liaise the framework with the business stakeholders, and formulate client-related business processes, devising business and functional requirements, and managing teams (business/technical, internal/vendors) end-to-end for assigned CRM initiatives from project delivery to run.

You can go that extra mile by using your skills and qualities including…

• Bachelor’s degree of Bachelor degree of IT, BIS, Marketing
• 3-5 years of experience in digital product management
• Knowledge of using Agile methodology, Content management tools, digital channel management etc.
• Excellent analytical and problem-solving skills
• Experience in working in and leading the digital or loyalty programme project

With great expectations come great rewards. A range of perks is offered in addition to our competitive packages because happy employees make for a happy company! You can…

• Turn up in smart casual attires and be as comfortable as you can at work!
• Stagger your working hours and have the flexibility to create a working schedule that fits you!
• Whoosh into the office with ease as it is conveniently located near an MTR station and accessible with public transits!
• Dine at our team dining hall and save on meals!
• Join our wellness programme and healthy pantry and attend to your mental and physical wellbeing!
• Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?

Swire Hotels make sure that every job applicant and employee has equal employment opportunities. You will not be disadvantaged because of your sex, pregnancy, disability, race, marital status, family status, age or sexual orientation during your employment or when applying for a job with us. What matters to us is that you are the best person for the job and that you do a good job. All Information collected will be used for employment purpose only. Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Unsuccessful applications will be destroyed after an appropriate time.

REQUIRED SKILLS