Central Support Office - Hong Kong
Information Technology
Employment Type
Ref. No.
Job Posted Date
Thursday, April 27, 2023

Swire Hotels is a group of individual hotel brands who set out to craft extraordinary hospitality for our guests. Our two brands, The House Collective and EAST, are found all over the world…… hopefully soon! Each exceptionally unique yet joined by a shared appreciation for aesthetics and service excellence.

We craft our journeys with passions in:

  1. Art – Perhaps the greatest expression of one person’s individuality which we proudly celebrate, art flows through everything at Swire Hotels.
  2. Sustainability – We strive to create a healthy ecosystem of people who are concerned about our impact on the environment, embody our values, and have the passion to always grow, inspire and innovate.
  3. Wellness – Everyone’s journey of personal growth is different, and we want you to focus on your wellbeing in ways you are comfortable with.

We are looking for an IT Manager – Operations to join our Information Technology team at Central Support Office.

You can create result with us using your expertise to…

  • Lead group-level infrastructure and operational related projects; supervise and perform periodic review with hotel IT managers; mentor team members and provide guidance in relation to infrastructure and operations
  • Drive technology aspects of IT operations including evaluation, planning, design, implementation, monitoring and future upgrades of IT systems and applications such as data and voice communications, infrastructure (e.g. firewall, Internet connectivity, networking equipment etc.), PCs, server, operating systems, database, email, security, backup/ business continuity plan, in-room/ function-room technology, broadband Internet access and various application systems
  • Update and maintain IT policy and standards
  • Review and monitor all IT related systems at hotel level and ensure that corporate standards and guidelines are complied
  • Plan, execute, and finalize new hotel and renovation projects according to deadlines and within budget; acquire resources and coordinate efforts of team members and third-party contractors or consultants to deliver the project according to plan
  • Define the project’s objectives and oversee quality control throughout its life cycle
  • Keep up-to-date with new technology developments and evaluate their suitability for infrastructure & operations
  • Manage IT budget and contract in the areas of responsibility and review hotels’ Capex proposals
  • Liaise with IT security, audit and operations teams to ensure proper measures are in place
  • Manage operational tasks to achieve division goals and plan, develop, and monitor division budget
  • Design and ensure a secure, reliable, scalable, compliant and efficient infrastructure and operations

You can go that extra mile by using your skills and qualities including…

  • Minimum 7-8 years’ experience in IT operations management in leading, developing or supporting large-scale systems, previous experience in hospitality industry is a must
  • A recognized University degree in Information Technology or a related discipline
  • Experience in hotel management systems, point of sale systems and hotel-related application systems
  • Knowledge of network systems and administration including firewalls, switches, and routers and troubleshooting hotel specific issues
  • Excellent written and verbal communication skills with the ability to communicate technology projects to relevant parties
  • Excellent task management and organization skills; ability to handle critical time-sensitive deadlines effectively
  • Demonstrated capability in leading IT initiatives and managing sizable technology projects in a complex and dynamic environment; proven track record of managing key stakeholders across the organization and third-party vendors
  • Well versed in infrastructure technologies including experiences in hands-on technical roles in system management, systems/network administration and development, together with IT infrastructure processes, techniques, risks, best practices, security/ change management principles and practices
  • ITIL certification with related working experiences would be an advantage
  • Familiar with Cloud technologies like AWS, Azure, AliCloud, Cloud application systems and its deployment in China
  • Proficient in written and spoken English and Chinese (including Mandarin)

With great expectations come great rewards. A range of perks is offered in addition to our competitive packages because happy employees make for a happy company! You can…

  • Turn up in smart casual attires and be as comfortable as you can at work!
  • Stagger your working hours and have the flexibility to create a working schedule that fits you!
  • Whoosh into the office with ease as it is conveniently located near an MTR station and accessible with public transits!
  • Dine at our team dining hall and save on meals!
  • Join our wellness programme and healthy pantry and attend to your mental and physical wellbeing!
  • Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?


Swire Hotels make sure that every job applicant and employee has equal employment opportunities. You will not be disadvantaged because of your sex, pregnancy, disability, race, marital status, family status, age or sexual orientation during your employment or when applying for a job with us. What matters to us is that you are the best person for the job and that you do a good job. All Information collected will be used for employment purpose only. Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Unsuccessful applications will be destroyed after an appropriate time.



Sounds interesting for you? Apply now.

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