We refer to our guests, whether business or leisure travellers, as ‘individualists’: those who want to be treated as ‘a person’, not a statistic and whose needs, however basic, are responded to in a personalised, open-minded and receptive manner.
Our guests know what great service is: they won’t be fobbed off by natural-timbered bedrooms, cool looking restaurants and stimulating bars at the expense of intuitive, personable and efficient service. So we offer them both.